| The Choice is yours |
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| Service and maintenance including access to our 24-hour emergency helpline |
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| On-site documentation |
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| Lift performance reports when Remote Monitoring is installed |
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| Health & Safety Risk Assessment Site Audit |
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| 24-hour call centre |
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| Response time to entrapment call on-site target time 1 hour |
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| Response time to call out on-site target time 4 hours |
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| Repairs of minor components |
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| Call outs included during normal working hours Mon - Fri 8am to 4.30pm |
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| Call outs included outside normal working hours Mon - Fri 4.30pm to 8am |
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| Saturday and Sunday call outs included |
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| Repair and replacement of parts* |
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| Emergency release training on-site for up to 4 people |
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| Voice link when fitted with remote monitoring |
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