Service Level Options

The Choice is yours Bronze Silver Gold
Service and maintenance including access to our 24-hour emergency helpline Yes Yes Yes
On-site documentation Yes Yes Yes
Lift performance reports when Remote Monitoring is installed Yes Yes Yes
Health & Safety Risk Assessment Site Audit Yes Yes Yes
24-hour call centre Yes Yes Yes
Response time to entrapment call on-site target time 1 hour Yes Yes Yes
Response time to call out on-site target time 4 hours   Yes Yes
Repairs of minor components   Yes Yes
Call outs included during normal working hours Mon - Fri 8am to 4.30pm   Yes Yes
Call outs included outside normal working hours Mon - Fri 4.30pm to 8am     Yes
Saturday and Sunday call outs included     Yes
Repair and replacement of parts*     Yes
Emergency release training on-site for up to 4 people     Yes
Voice link when fitted with remote monitoring     Yes

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